1. INTRODUCTION AND ACCEPTANCE

These Terms and Conditions ("Terms") govern your use of Taja Hotels Limited's ("Taja Hotels," "we," "our," or "us") website, mobile applications, reservation systems, and hospitality services. By accessing our website, making a reservation, or using our services, you ("Guest," "you," or "your") agree to be bound by these Terms and all applicable laws and regulations.

Taja Hotels operates boutique hospitality properties in Nigeria, including our flagship Taja Arina property located in Adeniyi Jones, Ikeja, Lagos State. Our services encompass accommodation, dining, event hosting, and related hospitality amenities designed to provide authentic Nigerian hospitality combined with international luxury standards.

These Terms constitute a legally binding agreement between you and Taja Hotels Limited, a company incorporated under the laws of Nigeria with registration number [Company Registration Number]. If you do not agree to these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically to stay informed of any updates.

2. COMPANY INFORMATION

Company Name: Taja Hotels Limited

Registration Number: 8583808

Registered Address: Adeniyi Jones, Ikeja, Lagos State, Nigeria

Business Address: Adeniyi Jones, Ikeja, Lagos State, Nigeria

Email: hello@tajahotel.com

Phone: +234 707 3331 933

Website: www.tajahotel.com

Regulatory Compliance

Licensed by Lagos State Ministry of Tourism, Arts and Culture

Registered with the Corporate Affairs Commission (CAC)

Compliant with National Agency for Food and Drug Administration and Control (NAFDAC) requirements

Registered with Federal Inland Revenue Service (FIRS)

Member of relevant hospitality industry associations

3. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

"Accommodation" means any room, suite, or lodging facility provided by Taja Hotels.

"Booking" or "Reservation" means a confirmed arrangement for accommodation or services at Taja Hotels.

"Check-in Time" means 2:00 PM local time, unless otherwise specified.

"Check-out Time" means 12:00 PM local time, unless otherwise specified.

"Confirmation" means written acknowledgment of a reservation, including confirmation number and details.

"Force Majeure" means circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, terrorism, pandemics, or other emergencies.

"Guest" means any person who makes a reservation, stays at our property, or uses our services.

"Property" means any Taja Hotels facility, including Taja Arina and future locations.

"Rate" means the price for accommodation or services as quoted and confirmed.

"Services" means all hospitality services provided by Taja Hotels, including accommodation, dining, events, and amenities.

"Website" means www.tajahotel.com and any related mobile applications or digital platforms.

4. RESERVATIONS AND BOOKINGS

4.1 Reservation Process

Reservations may be made through:

• Our official website (www.tajahotel.com)
• Direct telephone contact with our reservations team
• Authorized travel agents and booking platforms
• In-person at our property
• Corporate booking systems for business accounts
• All reservations are subject to availability and confirmation. A reservation is not guaranteed until you receive written confirmation from Taja Hotels, including a confirmation number and detailed booking information.

4.2 Booking Requirements

To make a reservation, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete information
• Have a valid payment method
• Agree to these Terms and Conditions
• Comply with identification requirements upon arrival

4.3 Confirmation and Modification

Upon successful booking, you will receive:

• Email confirmation with booking details
• Confirmation number for reference
• Check-in and check-out information
• Contact details for modifications or inquiries
• Applicable terms and policies
• Modifications to confirmed reservations are subject to availability and may incur additional charges. We recommend contacting us as soon as possible for any changes to your booking.

4.4 Group Reservations

Group bookings (10 or more rooms) are subject to:

• Special terms and conditions
• Group contract requirements
• Advance deposit obligations
• Specific cancellation policies
• Dedicated group coordinator assignment
• Customized service arrangements

4.5 Corporate Accounts

Business travelers and corporate accounts may be eligible for:

• Negotiated rates and terms
• Extended payment terms
• Dedicated account management
• Customized billing arrangements
• Priority booking and service
• Volume-based incentives

5. RATES AND PAYMENT

5.1 Rate Information

Our published rates include:

• Base accommodation charges
• Applicable taxes as required by law
• Standard amenities and services
• Wi-Fi internet access
• Basic housekeeping services
• Rates do not include:
• Additional services and amenities
• Food and beverage charges
• Telephone and communication charges
• Laundry and dry-cleaning services
• Transportation and tour services
• Incidental expenses and damages

5.2 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express)
• Debit cards with international capability
• Bank transfers and wire payments
• Cash payments in Nigerian Naira deposited into our designated bank accounts
• Corporate billing arrangements
• Mobile payment platforms (where available)

5.3 Payment Timing

Payment requirements vary by booking type:

• Advance Purchase Rates: Full payment required at booking
• Standard Rates: Payment due at check-in or check-out
• Corporate Accounts: As per agreed payment terms
• Group Bookings: Deposit required with balance due as specified
• Extended Stays: Weekly or monthly payment arrangements available

5.4 Currency and Exchange

All rates are quoted in Nigerian Naira (₦) unless otherwise specified. Foreign currency payments are subject to prevailing exchange rates. Exchange rate fluctuations may affect final charges. Credit card transactions are processed in Nigerian Naira. Cash payments must be in Nigerian Naira made into our bank account.

5.5 Taxes and Fees

Applicable taxes and fees include:

• Value Added Tax (VAT) at current Nigerian rates
• Hotel occupancy tax as required by Lagos State
• Service charges as disclosed at booking
• Government-imposed taxes and levies
• Tourism development fees where applicable

5.6 Price Changes

We reserve the right to change rates:

• For future bookings not yet confirmed
• Due to changes in taxes or government fees
• For extended stays beyond the original booking period
• When booking modifications are requested
• As permitted by applicable law and these Terms

6. CHECK-IN AND CHECK-OUT

6.1 Check-in Procedures

Standard check-in time is 2:00 PM. Upon arrival, guests must:

• Present valid government-issued photo identification
• Provide the credit card used for booking (if applicable)
• Complete registration forms and documentation
• Review and acknowledge property policies
• Provide contact information for emergencies
• Comply with security and safety requirements

6.2 Early Check-in

Early check-in (before 2:00 PM) is subject to:

• Room availability and readiness
• Additional charges may apply
• Advance request recommended
• Confirmation not guaranteed
• Luggage storage available if room not ready

6.3 Check-out Procedures

Standard check-out time is 12:00 PM. Guests must:

• Settle all outstanding charges
• Return room keys and access cards
• Remove all personal belongings
• Report any damages or issues
• Provide feedback if requested
• Confirm contact information for follow-up

6.4 Late Check-out

Late check-out (after 12:00 PM) is subject to:

• Room availability and housekeeping schedule
• Additional charges as follows:
• Until 2:00 PM: 0% of daily room rate
• Until 6:00 PM: 50% of daily room rate
• After 6:00 PM: Full additional night charge
• Advance approval required
• Not guaranteed during peak periods

6.5 Express Check-out

Express check-out services include:

• Online check-out through our website or app
• Telephone check-out with final bill emailed
• In-room check-out using provided materials
• Automatic billing to registered credit card
• Electronic receipt delivery

6.6 No-Show Policy

Guests who fail to arrive by 6:00 AM the day after their scheduled arrival date will be considered a "no-show" and:

• The reservation may be cancelled
• First night charges will apply
• Remaining nights may be released for sale
• Refunds subject to rate terms and conditions
• Future reservations may require guarantee

7. ACCOMMODATION POLICIES

7.1 Room Assignment

Room assignments are made based on availability and guest preferences.

• Specific room numbers cannot be guaranteed
• Room type upgrades may be available at check-in
• Connecting rooms subject to availability
• Accessible rooms available upon request
• Special requests accommodated when possible

7.2 Occupancy Limits

Maximum occupancy per room:

• Standard Rooms: 2 adults
• Premium Rooms: 2 adults + 1 child
• J Suites: 2 adults + 1 child
• Suites: 2 adults + 1 child
• Additional guests subject to extra charges. Cribs and rollaway beds available upon request and at additional cost.

7.3 Age Policies

• Children under 12 stay free when sharing existing bedding
• Children 12-17 are charged as adults
• Infants under 2 stay free in cribs, where available
• Adult supervision required for minors
• Age verification may be required

7.4 Pet Policy

• Service animals are welcome at no additional charge
• Emotional support animals require advance approval
• Pets are not permitted except as noted above
• Service animal documentation may be required
• Staff trained in service animal regulations

7.5 Smoking Policy

• All accommodations and public areas are non-smoking
• Designated outdoor smoking areas (outdoor lounge) available
• Smoking violations subject to cleaning fees (₦50,000)
• Electronic cigarettes and vaping prohibited indoors
• Balconies and terraces are non-smoking areas
• Fire safety regulations strictly enforced
• Only smoking of non-prohibited substances are allowed in designated smoking areas

7.6 Noise and Conduct

Guests are expected to:

• Respect other guests' right to peaceful enjoyment
• Observe quiet hours (9:00 PM - 7:00 AM)
• Comply with property rules and regulations
• Treat staff and other guests with courtesy
• Report disturbances to hotel management
• Follow all applicable laws and regulations

8. CANCELLATION AND MODIFICATION POLICIES

8.1 Standard Cancellation Policy

For most reservations:

• Free Cancellation: Until 6:00 PM, 48 hours before arrival
• Late Cancellation: 24 hours to 6 hours before arrival - 100% of first night charge
• No-Show: Less than 6 hours notice or failure to arrive - 100% of first night charge
• Cancellation Method: Must be made through original booking channel. Confirmation Required: Cancellation number provided for verification.

8.2 Non-Refundable Rates

Special promotional rates may be non-refundable:

• No cancellations or modifications permitted
• Full payment required at time of booking
• No refunds for early departure
• No exceptions for any circumstances
• Clearly disclosed at time of booking

8.3 Group Cancellation Policy

Group reservations (10+ rooms) have specific terms:

• 60+ days before arrival: Full refund minus administrative fee
• 30-59 days before arrival: 50% cancellation penalty
• 15-29 days before arrival: 75% cancellation penalty
• Less than 15 days: 100% cancellation penalty
• Individual room reductions: Subject to group contract terms

8.4 Force Majeure Cancellations

In cases of force majeure events:

• Cancellations may be permitted without penalty
• Rebooking options will be offered when possible
• Refunds processed according to circumstances
• Government travel restrictions considered
• Natural disasters and emergencies included
• Documentation may be required

8.5 Modification Policy

Changes to existing reservations:

• Subject to availability at time of modification
• Rate differences may apply
• New cancellation terms apply to modified booking
• Some rate types cannot be modified
• Group bookings require contract amendments
• Processing fees may apply

9. GUEST CONDUCT AND RESPONSIBILITIES

9.1 Acceptable Behaviour

Guests are expected to:

• Conduct themselves in a respectful and lawful manner
• Comply with all hotel policies and procedures
• Respect the rights and privacy of other guests
• Follow safety and security guidelines
• Use facilities and amenities appropriately
• Report any issues or concerns promptly

9.2 Prohibited Activities

The following activities are strictly prohibited:

• Illegal drug use or possession
• Excessive alcohol consumption or disorderly conduct
• Harassment, discrimination, or threatening behavior
• Damage to property or facilities
• Unauthorized use of business facilities
• Solicitation or commercial activities without permission
• Weapons or dangerous items (except as legally permitted)

9.3 Security and Safety

For the safety and security of all guests:

• Valid identification required for all guests
• Security cameras operate in public areas
• Room keys and access cards must not be shared
• Visitors must be registered and accompanied
• Emergency procedures must be followed
• Suspicious activities should be reported immediately

9.4 Property Damage

Guests are responsible for:

• Any damage to rooms, furnishings, or facilities
• Replacement costs for missing items
• Excessive cleaning requirements
• Repair costs for negligent or intentional damage
• Third-party claims resulting from guest actions
• Legal fees and collection costs if applicable

9.5 Eviction Policy

Taja Hotels reserves the right to terminate accommodation and require immediate departure for:

• Violation of these Terms and Conditions
• Illegal activities or behaviour
• Threats to safety or security
• Damage to property or facilities
• Harassment of staff or other guests
• Non-payment of due invoices or charges
• Violation of local laws or regulations

10. SERVICES AND AMENITIES

10.1 Included Services

Standard accommodation includes:

• Daily housekeeping service
• Complimentary Wi-Fi internet access
• Basic toiletries and linens
• In-room climate control
• 24-hour front desk service
• Concierge assistance
• Security services

10.2 Additional Services

Available for additional charges:

• Room service and in-room dining
• Laundry and dry-cleaning services
• Transportation and airport transfers
• Tour and activity arrangements
• Business center services
• Event and meeting facilities
• Spa and wellness services (where available)

10.3 Food and Beverage Services

Our dining facilities offer:

• Restaurant service with Nigerian and international cuisine
• Room service during specified hours
• Special dietary accommodations upon request
• Private dining and event catering
• Bar and beverage service
• Compliance with NAFDAC food safety standards

10.4 Business Services

Business amenities include:

• High-speed internet access
• Business center facilities
• Meeting room rentals
• Audio-visual equipment
• Printing and copying services
• Secretarial support (upon request)
• Corporate account management

10.5 Concierge Services

Our concierge team can assist with:

• Local attraction recommendations
• Transportation arrangements
• Restaurant reservations
• Tour and activity bookings
• Shopping and entertainment guidance
• Cultural and historical information
• Emergency assistance coordination

11. LIABILITY AND INSURANCE

11.1 Limitation of Liability

Taja Hotels' liability is limited as follows:

• Maximum liability shall not exceed the total amount paid for accommodation
• We are not liable for indirect, consequential, or punitive damages
• Liability excludes loss of profits, business, or opportunity
• Force majeure events exclude liability
• Guest negligence or misconduct excludes our liability
• Third-party service provider actions limit our responsibility

11.2 Property and Valuables

Regarding guest property:

• Taja Hotels is not responsible for lost, stolen, or damaged personal items
• Safe deposit facilities are available for valuables
• Maximum liability for items in hotel safe: ₦200,000
• Unattended items may be removed for security reasons
• Travel insurance is recommended for valuable items
• Guests should secure personal belongings

11.3 Personal Injury

For personal injury claims:

• Taja Hotels maintains appropriate insurance coverage
• Immediate medical attention will be provided when needed
• Incident reports must be filed promptly
• Guest cooperation required for investigation
• Pre-existing conditions may affect liability
• Legal proceedings subject to Nigerian jurisdiction

11.4 Business Interruption

In cases of service interruption:

• Alternative accommodations may be arranged when possible
• Refunds limited to unused accommodation charges
• No liability for consequential losses or expenses
• Force majeure events exclude compensation
• Reasonable efforts made to minimize disruption
• Communication provided regarding service restoration

11.5 Insurance Requirements

We maintain the following insurance coverage:

• General liability insurance
• Property and casualty coverage
• Professional indemnity insurance
• Workers' compensation coverage
• Cyber liability protection
• Business interruption insurance

12. PRIVACY AND DATA PROTECTION

12.1 Information Collection

We collect personal information for:

• Reservation processing and management
• Service delivery and customization
• Safety and security purposes
• Legal and regulatory compliance
• Marketing communications (with consent)
• Quality improvement and analytics

12.2 Data Protection Compliance

Our data practices comply with:

• Nigeria Data Protection Act 2023
• Nigeria Data Protection Regulation (NDPR)
• Constitutional privacy rights
• International data protection standards
• Industry best practices
• Guest privacy expectations

12.3 Information Sharing

We may share information with:

• Service providers and business partners
• Government authorities as required by law
• Emergency services when necessary
• Credit card companies for payment processing
• Travel agents and booking platforms
• Affiliated companies within Taja Hotels group

12.4 Data Security

We implement security measures including:

• Encryption of sensitive information
• Access controls and authentication
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures
• Secure data storage and transmission

12.5 Guest Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of information
• Object to certain processing
• Withdraw consent for marketing
• Lodge complaints with regulatory authorities
• For detailed information, please refer to our Privacy Policy available at www.tajahotel.com/privacy-policy.

13. INTELLECTUAL PROPERTY

13.1 Taja Hotels Property

All intellectual property rights in our services, including:

• Trademarks, service marks, and logos
• Website content and design
• Marketing materials and publications
• Software and technology systems
• Business processes and methods
• Proprietary information and trade secrets
• are owned by Taja Hotels Limited or our licensors and are protected by Nigerian and international intellectual property laws.

13.2 Guest Use Restrictions

Guests may not:

• Reproduce, distribute, or modify our content
• Use our trademarks or logos without permission
• Reverse engineer our technology systems
• Create derivative works from our materials
• Use our intellectual property for commercial purposes
• Violate any intellectual property rights

13.3 User-Generated Content

Content you provide to us:

• Remains your property
• May be used by us for business purposes
• Should not violate third-party rights
• Must comply with applicable laws
• May be moderated or removed
• Grants us license for operational use

13.4 Copyright Compliance

We respect intellectual property rights and:

• Respond to valid copyright notices
• Remove infringing content when identified
• Terminate accounts of repeat infringers
• Comply with Digital Millennium Copyright Act principles
• Maintain copyright policies and procedures
• Educate staff on intellectual property compliance

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, specifically:

• Nigerian contract law principles
• Lagos State hospitality regulations
• Federal consumer protection laws
• Constitutional provisions
• Applicable international conventions
• Industry-specific regulations

14.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria. You consent to personal jurisdiction in these courts and waive any objection to venue.

14.3 Dispute Resolution Process

We encourage resolution of disputes through:

• Direct Communication: Contact our customer service team
• Management Review: Escalation to senior management
• Mediation: Use of neutral third-party mediators
• Arbitration: Binding arbitration under Nigerian Arbitration and Conciliation Act
• Litigation: Court proceedings as a last resort

14.4 Limitation Period

Claims must be brought within:

• One (1) year for service-related disputes
• Two (2) years for property damage claims
• As specified by applicable Nigerian limitation laws
• Time limits begin from date of incident or discovery. Written notice required within reasonable time. Failure to timely assert claims may result in waiver.

14.5 Class Action Waiver

You agree that:

• Disputes will be resolved individually
• Class action lawsuits are waived
• Collective arbitration is not permitted
• Representative actions are prohibited
• This waiver is subject to applicable law
• Individual rights are preserved

15. FORCE MAJEURE

15.1 Definition

Force majeure events include circumstances beyond our reasonable control:

• Natural disasters (earthquakes, floods, hurricanes)
• Government actions and regulations
• War, terrorism, and civil unrest
• Pandemic and health emergencies
• Labour strikes and work stoppages
• Infrastructure failures and utility outages
• Supplier failures and supply chain disruptions

15.2 Effect on Obligations

During force majeure events:

• Performance obligations may be suspended
• Cancellations permitted without penalty
• Alternative arrangements offered when possible
• Refunds processed according to circumstances
• Communication provided regarding status
• Resumption of services when conditions permit

15.3 Notification

We will:

• Notify guests of force majeure events promptly
• Provide updates on service restoration
• Offer alternative accommodations when available
• Process refunds according to applicable policies
• Maintain communication through available channels
• Resume normal operations as soon as possible

15.4 Guest Responsibilities

During force majeure events, guests should:

• Follow safety instructions and guidelines
• Cooperate with emergency procedures
• Maintain communication with hotel staff
• Understand service limitations
• Consider travel insurance coverage
• Be patient during restoration efforts

16. MISCELLANEOUS PROVISIONS

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms provided at booking, constitute the entire agreement between you and Taja Hotels regarding your use of our services. They supersede all prior agreements, understandings, and communications.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Taja Hotels.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms to any affiliate or successor entity without restriction.

16.5 Survival

Provisions that by their nature should survive termination of these Terms will survive, including but not limited to liability limitations, dispute resolution, and intellectual property provisions.

16.6 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict between versions, the English version prevails.

16.7 Electronic Communications

You consent to receive communications from us electronically, including:

• Email confirmations and notifications
• Electronic billing and receipts
• Policy updates and announcements
• Marketing communications (with consent)
• Legal notices and disclosures

16.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

17. CONTACT INFORMATION

For questions about these Terms and Conditions, please contact:

• All Inquiries:
• Email: hello@tajahotel.com
• Phone: +234 707 3331 933
• Mailing Address: Taja Hotels Limited 71 Abba Johnson Street, Adeniji Jones, Ikeja, Lagos. 
• Website: www.tajahotel.com